Frequently Asked Questions

About PC

When playing a video for a computer, sound shifting occurs.

VR videos require PC specs due to resolution and other issues.
Please refer to the following to confirm that your system meets the recommended environment.

If you experience sound dropout even when the recommended environment is met, please contact us through Contact Us.

  • CPU：Intel i5-4590 equivalent or greater
  • GPU：NVIDIA GeForce GTX 970 / AMD Radeon R9 290 equivalent since(Excluding mobile use)
  • Video Output：Compatible HDMI 1.3 video output