Frequently Asked Questions
Device
About Viewing
- What do I need to watch the video?
- What players do you recommend regarding viewing?
- What are the recommended requirements for streaming playback?
- What are the recommended requirements for 4K video playback?
- Can I check the operation and content of a work before purchasing it?
- Videos that are divided into multiple parts do not play automatically.
About PC
- How can I watch videos from my computer?
- How do I watch 4K video from my computer?
- If you cannot play videos (.mp4) or view live video (LIVE room) on your computer.
- When playing a video for a computer, sound shifting occurs.
- The image is not displayed in front of the screen while viewing VR on a PC.
- I have a new computer and can no longer watch on D-PLAYER.
- Forced termination occurs when loading a video file in D-PLAYER ver2.12
- Why does another window open when I play a video in D-PLAYER?